Unions/Employees

• Regular meetings with unions’ leadership and employees; ongoing communication in the face of impending changes in working conditions.
• Regular meetings with employees to discuss matters relating to performance of the business as well as the status of planned/executed projects.
• Sending important announcements about the project to employees via notices or emails.

Non-profit Organisations

• Regular meetings to discuss empowerment, skills development, poverty eradication,
• HIV programmes, employee health and wellness and a wide range of topics.
• Regular meetings to discuss environmental topics of interest.

Industry Bodies

• Open lines of communication with advisors to share insight from industry (designated email/point of contacts to share relevant insight).
• Consultation meetings.
• Sharing of lessons learnt and insight into the future thinking in the industry.

Suppliers

• Reviewing monthly supplier statements to ensure that procurement standards are in line with policies, procedures, and standards
• Email correspondence with suppliers to offer any important information and updates.
• Staying current on main supplier business prospects and risks.

Local Community

• Notices on websites offering information and encourage community participation on current issues:
  • Job applications/news
  • Closure/new projects
  • Environmental impact
• Open-door policy to encourage members of society to convey any concerns or praises.
• Regular bulletins to promote training commitments per the social labour plans.
• Social media presence to promote an online engagement with the community at large.

Customers

• Complaint resolution/customer grievances:
  • A grievance form and the complaints register are available at operational premises.
• Strategically placed at various points and on our business channels and business contracts.
• Sending emails to our customers about important notices.
• Customer statements and reconciliations