How we connect with some of our stakeholders: Our communication and engagement methods:
- Regular meetings with unions’ leadership and employees; ongoing communication in the face of impending changes in working conditions.
- Regular meetings with employees to discuss matters relating to performance of the business as well as the status of planned/executed projects.
- Sending important announcements about the project to employees via notices or emails.
- Regular meetings to discuss empowerment, skills development, poverty eradication,
- HIV programmes, employee health and wellness and a wide range of topics.
- Regular meetings to discuss environmental topics of interest.
- Open lines of communication with advisors to share insight from industry (designated email/point of contacts to share relevant insight).
- Consultation meetings.
- Sharing of lessons learnt and insight into the future thinking in the industry.
- Reviewing monthly supplier statements to ensure that procurement standards are in line with policies, procedures, and standards
- Email correspondence with suppliers to offer any important information and updates.
- Staying current on main supplier business prospects and risks.
- Notices on websites offering information and encourage community participation on current issues:
- Job applications/news
- Closure/new projects
- Environmental impact
- Open-door policy to encourage members of society to convey any concerns or praises.
- Regular bulletins to promote training commitments per the social labour plans.
- Social media presence to promote an online engagement with the community at large.
- Complaint resolution/customer grievances:
- A grievance form and the complaints register are available at operational premises.
- Strategically placed at various points and on our business channels and business contracts.
- Sending emails to our customers about important notices.
- Customer statements and reconciliations